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DEWA tops Dubai Government’s eServices Quality Evaluation Report

DEWA tops Dubai Government’s eServices Quality Evaluation Report
Monday, 15th Sep, 2014

Dubai Electricity and Water Authority (DEWA) has topped the Dubai Government eServices Quality Evaluation Report, issued by Dubai Smart Government (DSG), in the category of organisations providing 50 eServices or less. The achievement adds to DEWA’s accomplishments in electronic and smart services. It reaffirms DEWA’s success in its endeavour to develop its services, its commitment to ease the lives of its customers, enhance the efficiency of its smart services, and strengthen Dubai’s position as a global hub for trade, fianance, and tourism“This achievement confirms DEWA’s success in its efforts to achieve excellence, and its efforts to upgrade its services to be on par with the highest international standards. It supports the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, for Dubai to be the smartest city in the world, and to provide seamless government services round the clock in ways that are suitable for all customers, based on a clear understanding of their needs for a sustainable future, for generations to come,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“DEWA adopts the guidelines set by DSG in terms of eService and website quality. We also adopt the plans and strategies related to smart transformation. DEWA has successfully completed the transformation of all services into smart services one year after Sheikh Mohammed bin Rashid Al Maktoum launched the Smart Dubai initiative,” added Al Tayer.

The eService Quality Report covers 27 government departments and entities in Dubai. A total of 141 eServices were evaluated against the highest international standards. DEWA achieved an overall score of 95%, topping the ‘50 eServices or less’ category, an increase of 6% compared to the previous evaluation. DEWA achieved 96% in transactional eServices, an increase of 8% from the previous evaluation, 94% in interactive eServices, and 96% in informational eServices.

“These results reflect DEWA’s ongoing efforts to develop and improve its services, and its efforts to provide smart services using the latest innovations and technologies. DEWA provides advanced solutions that support its vision to upgrade its eServices and their adoption levels. This result complements previous achievements in the field of information technology. DEWA has already completed transforming all of its services directed at its customers, consultants, suppliers, job seekers, and government organisations to smart services,” said Moza Al Akraf, Acting CIO at DEWA.

DEWA’s smart app can be downloaded from the website (www.dewa.gov.ae/mobile) or major app stores. The application supports iOS, Android, BlackBerry, Windows, and Windows phone platforms. It also supports Samsung devices operating systems for home entertainment, smart watches, and e-Life from Etisalat.



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